Privacy Policy

At Marowyn Yacht Rentals, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Last Updated: July 24, 2025

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification (for security and regulatory compliance)
• Emergency contact information
• Dietary restrictions and special requirements
• Preferences and feedback about our services

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your yacht rental bookings
• Providing customer service and support
• Processing payments and managing billing
• Ensuring safety and regulatory compliance
• Communicating about your bookings and our services
• Improving our services and website functionality
• Marketing our services (with your consent)
• Legal and regulatory compliance

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer relationship management
• Marketing and communication services
• Legal and professional services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or other illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on privacy and security practices
• Physical security measures for our facilities

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

6. Google Ads and Analytics Compliance

We use Google Ads and Google Analytics to improve our marketing and website performance. We comply with Google's advertising policies and:

• Do not collect sensitive personal information for advertising purposes
• Provide clear opt-out mechanisms for personalized advertising
• Follow Google's data processing and retention guidelines
• Maintain transparency about data collection and use

7. Your Privacy Rights

Under Canadian privacy legislation (PIPEDA), you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate personal information
• Withdrawal of Consent: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the Privacy Commissioner of Canada
• Portability: Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the information provided in Section 11.

8. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Booking and service records: 7 years (for legal and tax purposes)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (Google Analytics default)
• Payment information: As required by financial regulations
• Legal and regulatory records: As required by applicable laws

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next interaction with our services

Your continued use of our services after such changes indicates your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Regulatory Information

Marowyn Yacht Rentals is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. If you are not satisfied with our response to your privacy concerns, you may file a complaint with:

14. Definitions

For the purposes of this Privacy Policy:

• "Personal Information" means information about an identifiable individual
• "Processing" means any operation performed on personal information, including collection, use, storage, and disclosure
• "Service Providers" means third parties who provide services to us and may have access to personal information
• "We," "us," or "our" refers to Marowyn Yacht Rentals
• "You" or "your" refers to the individual whose personal information we process